This and That Shop Return and Refund Policy
Effective Date: 8 November 2024
Introduction: Welcome to This and That Shop , We value your satisfaction and want to make your shopping experience as smooth as possible. This Return and Refund Policy outlines the terms and conditions for returning products purchased from our store. By making a purchase, you agree to adhere to this policy.
Eligibility for Returns:
- Products are eligible for return within 14 days from the date of purchase.
- Products must be in their original condition with all tags and packaging intact.
- Excluding Refunds of Under wear/ garment and Oral products (we do not refund)
Return Methods: To initiate a return, you can:
- Visit our website and fill out the online return form
- Contact our customer support team at [email protected] or WhatsApp us on 0676680091
Refund Options:
- Refunds will be issued in the same form as the original payment method
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to wrong order despatched the business will cover return shipping costs.
Processing Time:
- Please allow 4-7 business days for us to process your return and issue a refund once we receive the returned product.
Contact Information: If you have any questions or need assistance with your return, please contact our customer support team:
- Email: [email protected]
- Phone: 27 67 668 0091
- Hours of Operation: 8:00 - 20:00
